Help

Questions and answers

Everything people usually ask before they start: the free account, Premium, the AI partners and examiner, lessons with our teachers, and certificates.

The app and plans

Is the app free?

Yes. A free account gives you the placement test, the free books, stories and podcasts, quizzes, 3 minutes a day with an AI speaking partner and 5 AI writing checks a day. You do not need a card to sign up.

What does EEC Premium include?

Everything in the app except classes: every book, story, podcast and test, up to 1 hour of AI speaking a day and 50 AI writing checks a day. It costs £15 a month or £150 a year.

Can I cancel Premium?

Yes, any time. Premium does not renew by itself — it simply ends at the end of the month or year you paid for.

What do I need?

A phone, tablet or computer with a microphone and an internet connection. The app runs in your browser, so there is nothing to install.

AI speaking and the IELTS examiner

Who are Tom, Daniel and Sophie?

They are the AI speaking partners in the app. Tom helps with everyday English, Daniel with English for work, and Sophie is our IELTS examiner. You talk to them out loud, like a phone call.

Is the AI band score my real IELTS score?

No. Sophie gives an estimated band to help you practise, based on the public IELTS Speaking band descriptors. Only the official IELTS test gives you an IELTS score. The app is not connected to the official IELTS test.

How much AI speaking can I do?

Free accounts get 3 minutes a day. Premium members get up to 60 minutes a day. If you need more, you can buy extra speaking minutes in the app.

Are my calls recorded?

Your speech is turned into text so the partner can answer and so you get a report. You can read how we use your data, and how AI is used, in our privacy and AI use policies.

Teachers and lessons

Who are the teachers?

Teachers from Express English College in Manchester. Each teacher shows the courses they teach, their prices and the times they are free.

How do I book a lesson?

Choose a course and tap one of the soonest free times, or choose a teacher first. Lessons are 30 or 60 minutes, online, and can be booked at least 2 hours ahead. You pay by card or with lesson credits.

Are lessons included in Premium?

No. Premium covers everything in the app, but classes and one-to-one lessons are paid separately, so you only pay for the lessons you take.

What if I need to cancel a lesson?

If you cancel at least 24 hours before the start, you get your payment or credit back.

Levels and certificates

How do I find my level?

Take the free placement test (about 10 minutes). There are placement tests for General English, Business English and IELTS. After the General test you can take a short speaking test with Sophie.

Do I get a certificate?

When you reach a level or finish a course, your teacher can issue an Express English College certificate. Each one has a code that anyone can check on our site.

Is the college accredited?

Express English College is accredited by the British Council, a member of English UK and a Trinity exam centre. The level on your certificate is always confirmed by a teacher, not by the AI alone.

Still have a question? Email info@expressenglishcollege.co.uk or see the contact page. We reply Monday to Friday, 9am to 5pm UK time.

Your first conversation is free.

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